Refund policy

Refund Policy

1. Final Invoice Adjustments
   At the completion of your event, your final invoice will be updated to reflect any additional charges or adjustments.

2. Refund Requests
   If a refund is applicable, you must contact us within 7 days of your event and provide your banking details for processing.
   Please refer to our Terms of Service for full details.

3. Refund Processing Period
   Refunds can only be held for a maximum of 30 days due to accounting requirements. After this period, unclaimed refunds will no longer be available.

4. Event Cancellation
   Once your event date has been secured with a deposit, no refunds will be issued for cancellation of the event.

5. Change in Guest Numbers
   No refunds are provided for a reduction in guest numbers once your booking has been confirmed.

6. Weather or Illness
   No refunds will be given for event cancellations or rescheduling required due to weather conditions or illness-related circumstances. The Wicker & White Collective is not responsible for cancellations or disruptions caused by circumstances beyond our control, including but not limited to extreme weather, natural disasters, venue issues, or government restrictions.